Working with Roland and his team has been nothing short of amazing. They eat, sleep and breathe real estate and from the minute we met them we knew we were in good hands. They listened to our needs, sent us homes that they knew we would like, and met us to look. When it came time for us to sell our home they were the only ones we knew we could trust. They helped us get into open-house shape and escorted every potential buyer through our home. In the end we sold for way above what we thought we could, and its all thanks to Roland, Candace and Alex. Thank you!
Where to begin? My brother and I were tasked with selling our family home of 50+ years on behalf of my parents whose health has significantly declined and recently moved to an Assisted Living Facility. Both my brother and I live out of the area. We compiled a list of referrals for realtors and whittled the list down to three prospects to list the home. We scheduled personal interviews for the three on a day my brother was available to attend from the East Coast. The zip code of the home has at least two distinctive areas with differing value ranges. Roland, Candace and Alex were the only team that showed up with comparable sales in the specific neighborhood of the house vs. a more generic zip code analysis. After some deliberation among the family we chose Roland, Candace and Alex. It was absolutely the right choice! Once engaged, the team reviewed their marketing plan with us and how they expected the process to play out. The skeptics in us were hopeful, but felt they were perhaps a bit optimistic. They proved us wrong. The team handled every detail with constant communication and assisted with resources at the house when we were not able to be there physically (virtually everything). The marketing was superb and the follow through was even better. The offers came in where they anticipated and above the asking price. As I am sure happens with most escrows, there were a few glitches that the team handled with aplomb. We trusted their judgment in every decision and we were rewarded with what seemed to be a seamless transaction. Thank you Roland, Candace and Alex from our family. I cannot imagine there is a better team than yours.
We first met Roland and Candace at an open house in Pasadena. Although we quickly knew that the house wasn't right for us, we stayed for more than an hour, talking with Roland and Candace about what we wanted and needed in a house. They listened attentively, asking insightful questions that brought our objectives into clearer focus for us. When we finally left, we knew we’d found something as elusive and important as our dream house – we’d found the team of dedicated professionals who would partner with us to find our new home.
As first-time buyers, we needed a lot of hand-holding -- and they really delivered! Roland and Candace are careful listeners and endlessly patient in answering questions. They calmly guided us through what had seemed like an intimidating process, making it understandable, manageable and even enjoyable. They are experienced and knowledgeable, reassuring and responsive, and they always treated us like their most important clients. Roland and Candace say their business is built on relationships, not transactions, and we believe it -- they never put any pressure on us to “hurry up and buy”; instead, they encouraged us to keep looking until we found a home that we both loved. They provide the kind of great service that everyone promises but almost nobody delivers.
Roland and Candace don’t just show houses, they “know” houses -- inside and out, including construction and design. They added value at every stage of the process, providing insightful and realistic suggestions about how we could remodel homes to better meet our needs. Before making recommendations, they looked under houses to evaluate the plumbing, electrics, insulations, shear walls, etc. They arranged and attended all the home inspections with us, making sure the inspectors covered everything and ensuring that we understood what was happening. This paid off when their follow-through and attention to detail revealed a potentially costly encroachment issue that would not have been discovered by the routine inspections.
When our personal circumstances required us to move our home search from Pasadena to Palos Verdes, Roland and Candace switched gears quickly and seamlessly, providing the same high-quality service despite the added distance. As an endurance motorcycle rider, Roland was up to the challenge. Although he spent hours on the road, Roland always arrived on time, smiling, and managing to look both professional and cool!
Roland and Candace have provided us with phenomenal service in our home search, and we’re pleased to give them our highest recommendation. We’re lucky to be their clients, and we think you would be, too.
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